ONLINE PROCESSING OF PAYMENT: CLIENT RESPONSIVE SERVICE DELIVERY AT THE TREASURY OFFICE PAGSANJAN, LAGUNA
نویسندگان
چکیده
This study aimed to assess client-responsive service delivery in terms of timeliness, quality, Efficiency, tangibility, and transparency. The research employed the input process output format research. Respondents were fifty walk-in clients Pagsanjan Treasury Office from Cities Office. They selected through convenience sampling. A researcher-made questionnaire was utilized gather respondents perceptions on both offices. Findings revealed that rated moderately high low relatively tangibility In addition, very all measures responsive delivery, such as Moreover, significant differences assessment treasury office also found. Finally, it is better than quality Efficiency. main challenge encountered at slow transactions, while Office, needs be more detailed step-by-step procedures for doing transactions. It concluded has a KEYWORDS: Client Responsive Service Delivery, Manual Payment Online
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ژورنال
عنوان ژورنال: EPRA international journal of research & development
سال: 2023
ISSN: ['2455-7838']
DOI: https://doi.org/10.36713/epra13477